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Privacy

Privacy

Privacy Policy

The RLOVE Privacy Policy ("Policy") explains how RLOVE collects, stores, protects, and shares your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions. Whilst you're enjoying the RLOVE mobile application ("App"), we collect some information about you which helps us provide you the best experience possible. In addition, you may choose to use the App to share information with other RLOVErs, including your friends and contacts ("Users"). We may also need to share your information sometimes.

RLOVE is a global app, and your information will be sent to and used in the United States regardless of the country you reside in. This Policy explains how we protect your personal data when we transfer it overseas, so please read very carefully!

If you have any questions or comments about this Policy, please feel free to contact us at support@rlove.com.

1. COLLECTION OF INFORMATION.

The Data We Collect

When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, such as:

  • Name
  • Username;
  • Email address
  • Mobile number
  • Date of birth
  • Photographs
  • Location
  • Gender identity
  • Sexual preference
  • Spiritual Alignment
  • Spiritual Medicine
  • Login information and friend lists for social media accounts that you connect to your RLOVE Account (this could include, for example, your Facebook and Instagram accounts ("Social Media Accounts").

You will also be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time by accessing your “My Account” page! You control your user profile and are able to correct or update (other than your email address, mobile number, date of birth, gender and location (which is automatically updated)) your information at any time by just logging in to RLOVE.

The information we collect helps to enhance the App and verify our Users (Robots are not welcome!!). Registration Information such as your name and username may be visible to the public on your profile page.

Additional Information

We may ask you to provide your full name, address and email address. Such details may be shared with third parties for purposes relating to, for example, any of our other properties, such a Rythmia Life Advancement Center.

We may also collect additional information in connection with your use of RLOVE, for example if you use our super cool electronic messaging function.

If you contact our Customer Support team, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you).

We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers’ licence details and other sensitive information on your profile which is open to abuse and misuse.

Please be careful about posting sensitive details about yourself on your profile such as your religious denomination, spiritual alignment and health details. While you may voluntarily provide this information to us when you create your profile, including your sexual preferences, there is no requirement to do so. Please remember that photographs that you post on RLOVE may reveal information about yourself as well. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing of your information and making this public to other users.

When you post information about yourself or use the messaging function, the amount of personal information you share is at your own risk. Please see Section 4 below for more information on who can access what you post on RLOVE. If you post anything that is inconsistent with our Terms and Conditions, we reserve the right to terminate your Account - we really don't want to have to do this so please play by the rules!

For safety and security and to ensure you have the best possible user experience, we require users to verify their accounts and might ask for your phone number. We want to make sure you are not a robot! And we also want to avoid fake RLOVE accounts being created which can be used for malicious activities and cybercrime – they threaten the RLOVE network and spoil things for everyone. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes across a range of online platforms and services like RLOVE’s.

If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes.

Finally, we want to keep in touch with you to make sure you know about the great promotions and offers we have available. If you’ve told us it’s OK, we will use your email address and phone number to send you information on these. You can withdraw this consent at any time via Settings in the app.

How we Collect Your Data

You directly provide RLOVE with most of the data we collect as described above. We may also collect data and process data when you: voluntarily complete a customer survey or provide feedback to RLOVE; use or view our website via your device’s cookies; (list any other ways you collect data.)

RLOVE may also receive your data indirectly from the following sources: (add sources where you get data)

Data Storage

By using the App, you acknowledge that RLOVE is a global app operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence.

Geolocation Information

If you turn these features on, when you use your mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features to you. This information helps us identify your physical location and we may use it to personalize the App and make it easier for you to interact with other Users by enabling the information to be displayed and shared with other members choosing to view “nearby” posts.

If you have enabled location services, but wish to turn it off, you can do so by the following methods:

  1. iPhone App — settings, privacy, location services, RLOVE
  2. Android App — profile, privacy, off

Log and Usage Data

We keep your personal information for only as long as we need it for legitimate business purposes (as set out in Section 11 below) and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained, but will not be visible on the App.

In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window), unless:

  1. we must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations);
  2. we must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms, Privacy Policy and other similar consents are kept for five years);
  3. there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
  4. the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.

Device Information

We may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address. In addition, if you permit us to do so, the App may access your device's address book solely in order to add someone to your contacts.

We may keep track of how you interact with links available on RLOVE including third party services and clients by redirecting clicks or through other means. We may share aggregate click statistics with the respective third parties or others such as how many times a particular link was clicked on.

Cookies

Cookies are small data files that are transferred to your device’s hard disk and are basically a tool that stores information about website visits, recognises you and your preferences each time you visit RLOVE, and ensures site functionality and enables us to provide the services our members request.

The cookies we collect enable us to learn how people interact with RLOVE, which in turn helps us make a better product for you! Cookies store information about your website visits and can recognise you and your preferences each time you visit the RLOVE site. They help us to provide a better service to you!

RLOVE’s use of cookies and local storage devices is basically related to the performance of RLOVE’s site, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble-free experience for our members and visitors.

Below is a table to explain RLOVE’s cookie functions and why they’re used. If for any reason you decide that you do not want all of your RLOVE activities to be stored you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, you may not be able to access all of the features RLOVE offers!

We use the following types of cookies:

Analytics and research: We use Google Analytics to collect information about how visitors use the site. The cookies collect information in an anonymous form, including the number of visitors to the App, where visitors have come from and the pages they visited. For more information about Google's Privacy Policy, please visit http://www.google.com/intl/en/policies/.

Performance: We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our site, ensuring pages load quickly and respond promptly to your requests – no one likes snail pace technology!

Our use of cookies and local storage devices, including the specific cookie names, may change over time, but will generally fall into the above categories. We will notify you of any important changes to our use of cookies and local storage devices. Please visit this page regularly so that you are aware of any changes.

If you would like to know more about these clever and calorie free cookies, including flash cookies/local storage devices, the following websites provide useful information:

2. HOW WE USE YOUR INFORMATION.

A safe and fun experience is our goal with RLOVE In order to deliver an enjoyable experience to you, we may use your Registration and other information to:

  • Offer you our services and features;
  • Contact you with information about the App (e.g., updates and new offerings);
  • Personalize the App and the content we deliver to you;
  • Conduct research and analytics about how you use and interact with the App;
  • Resolve disputes between you and other Users; and
  • Investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.

If you agree, RLOVE will share your data with our partner companies so that they may offer you their products and services as described below.

3. DISCLOSURE OF INFORMATION.

Our policy is to not disclose your Registration Information, except in the limited circumstances described here:

Your Consent

If you consent, we may share or disclose your Registration Information, such as when you use a third party web client or application to access your Account.

Service Providers

We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) which provide services to support our products.

Moderators

To monitor activity on the apps and approve content.

Payment Processing and Telecommunications Companies

To facilitate payments for our premium services.

Law and Harm

As we mentioned in the Terms & Conditions, we think it is very important that all RLOVErs behave whilst using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries from within or outside your country of residence where we are required to by law or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity or to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.

Business Transfers

In the event that RLOVE or any of our affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

Aggregated Information

We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

4. PUBLIC PROFILE

RLOVE features allow users to express themselves in the app in many ways via their profile and Soul Signature. The RLOVE App is designed to make it easier for you to connect with other Users and to interact with them. If you register or login to the App using your Facebook account, you are authorizing us to access certain Facebook account information, including information you make available via Facebook, your friends list, current location and those friends you have in common with other RLOVErs. You also understand that your RLOVE profile and other information you make available via the App, including information you provide directly or indirectly through Facebook (i.e., your Facebook photos, your name, age, approximate location, friends you have in common with other RLOVErs and other profile information), may be viewed and shared by RLOVErs with individuals who may or may not be Users or via third party applications in such RLOVErs’ discretion. For example, a User may recommend you as a match to his or her Facebook friend(s) by sharing your picture, regardless of whether such friend(s) is also a User of the App. You might share information like the photos and messages you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.

When using RLOVE, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-Users of the App. We want our RLOVErs to be careful about posting information that will eventually be made public.

5. MODIFYING YOUR REGISTRATION INFORMATION.

You may access or modify the Registration Information you provided at anytime or permanently delete your Account (although we really hope you don't!)

When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.

To prevent abuse and/or misuse of RLOVE by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that User does not open a new Account and profile in breach of our Terms and Conditions and to ensure compliance with all laws and regulations.

Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other Users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.

Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others in the meantime.

6. AGE

Although we want as many people as possible to enjoy our creation, you have to be at least 18 years old to use the App - sorry kids, we know RLOVE is cool, but you'll have to come back when you're old enough!

RLOVE does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person's registration and delete their Registration Information from RLOVE. If we do delete a profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new profile.

7. POLICY CHANGES

As RLOVE evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at RLOVE.com/privacy/. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within RLOVE. By continuing to access or use the App after those changes become effective, you agree to be bound by the revised Privacy Policy.

8. SECURITY

Here at RLOVE we pride ourselves on taking commercially reasonable security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.

Unfortunately, no website or Internet transmission is ever completely 100% secure and we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:

  1. Please make sure you log out of your Account after use as you never know who may stumble onto your Account!
  2. Please don't share your social media password with anyone else!
  3. Change your social media password periodically.

If you ever think someone has had access to your social media password, please report it to the relevant social media platform and change your password immediately. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.

WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.

9. THIRD PARTY ACCOUNTS.

If you have registered with RLOVE using a third party social media platform, such as Facebook, your RLOVE profile will be available to all Users of RLOVE whether via our App or our partners' websites.

Remember that when you register with a third party, you are also giving them personal information, so we recommend that you read their privacy policies as RLOVE does not control how they use your information.

If you have registered on one of these third party websites, such as Facebook, or you have verified your Account via a third party website, we may connect your RLOVE profile with your profile on such website. We may do this by way of new products and applications which we introduce from time to time, including new products powered by our group companies.

If you have created a RLOVE profile through a third party website and you do not want to link your RLOVE profile to your profile on the third party website, RLOVE cannot amend these settings. Please visit the application settings on your third party website profile and follow the instructions to remove the RLOVE access permissions.

We only use the APIs, OAuth Tokens, Widgets, or other means provided by the applicable Social Media Account to integrate your Social Media Account with our App. As such, we only receive the limited information that each Social Media Account permits to be transferred.

10. YOUR CALIFORNIA PRIVACY RIGHTS.

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can write to us at support@rlove.com.

From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may notify us at support@rlove.com. Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you chose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.

In addition, under California law, operators of online services are required to disclose how they respond to "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users' personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users' online activities over time and across different online services when the users use the operator's service. We do not knowingly permit third parties to collect personal information about an individual User's online activities over time and across different online services when using the App.

11. UK,EU and GDPR RIGHTS.

Under UK and EU law, UK and EU users have the right to lodge a complaint with data protection regulators, and the Information Commissioners’ Office (ICO) is the UK’s lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.

You have a number of rights under European Data Protection law if you are an EU citizen.

  1. Right to be informed: what personal data an organisation is processing and why (this notice).
  2. Right of access: you can request a copy of your data.
  3. Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
  4. Right to erasure: you have the right to have your data deleted in certain circumstances.
  5. Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
  6. Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.
  7. Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
  8. Rights related to automated decision making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

RLOVE has designated a Data Protection Officer and they can be reached by emailing data@rlove.com or by post at the following address:

RLOVE Data Protection

23805 Stuart Ranch Road #100

Malibu, CA 90265

How does RLOVE protect my personal data?

RLOVE has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at RLOVE work hard to ensure your secure use of our site. RLOVE uses a third party service, OneTrust, to receive and track compliance on the data we collect from users. Users can review and edit their compliance at any point in the app by going into “My Account” then “Manage Preferences”

While we take reasonable precautions against possible security breaches of our website, member database and records no website or Internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with RLOVE, your personal data may be compromised. If that happens, please report it to support@rlove.com

Where is my personal data kept?

We want you to be able to access RLOVE wherever you happen to be in the world. To enable us to provide that service, data is kept in secure, cloud-based servers via Amazon Web Services and Firebase, a Google property. Data collected by advertising partners may also be held outside the European Economic Area. We ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place such as: EU approved model clauses (which can be found here), US privacy shield certification (more information can be found here – please note that RLOVE is not Privacy Shield certified but we may pass information to third party service providers or advertising partners who are based in the US and who are Privacy Shield certified); and implementing robust contractual standards. If you want more information relating to the nature of the safeguards we have in place, please email data@rlove.com.

Does RLOVE collect any other personal data about me?

If you contact our Customer Support team, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.



Does RLOVE use my personal data for any other purpose?

We may use material that you post on the open access areas of RLOVE in advertising and promotional materials on our partner sites and partner products. We believe these uses are in line with our legitimate interests in enabling us to improve our site and better tailor your online experience to meet your needs. If we intend to do this, we will contact you for your prior approval.

We use your personal data to resolve disputes, troubleshoot problems and enforce our Terms and Conditions.

How long does RLOVE keep my personal data?

RLOVE will keep your data for [enter time period]. Once this time period has expired, your data may be permanently deleted.

Under EU and UK data protection laws, we are only permitted to use your data when we have a lawful basis to do so. The table below provides an overview of the legal bases that we rely on to use your data. Where the legal basis is consent, you can withdraw consent at any time. Where the legal basis is legitimate interests, you have a right to object to our use of your data. We explain in the relevant sections in this Policy how you can withdraw consent or opt-out of certain data uses (where applicable).

Name, email address, date of birth, location

Contractual necessity. To provide you with the RLOVE social connection services.

Optional information that you choose to provide in your profile, which may include information about your sexual preferences, religion, ethnic background, photos etc.

Consent. To facilitate networking opportunities on the RLOVE app.

Phone number

To verify your identity and prevent fraud and to ensure the safety and security of Users. Legitimate interests – it is in our legitimate interests to ensure that accounts are not set up fraudulently and to safeguard Users of the site

Demographic and location information

To serve targeted advertisements to Users of the App. Legitimate interests – it is in our legitimate interests to target advertisements so that users see relevant advertisements and to allow us to generate income from advertising revenue.

Email address and mobile phone number

To send you marketing information about our offers and services. Legitimate interests – it is in our legitimate interests to promote our products and services

Wifi access points and location data when you use the App

Consent. To show “nearby” location information to you and other users of the site.

Log and usage data, including IP address, browser type, referring domain, pages accessed, mobile carrier and search terms

To carry out research and analysis to help us improve the App. Legitimate interests – it is in our interests to analyse the way in which Users are accessing and using our services so that we can further develop the App and improve the service

Email address and IP address

To respond to correspondence and queries that you submit to us. Legitimate interests – it is in our legitimate interests to respond to your queries to ensure that we provide a good service to Users and troubleshoot problems

12. ABOUT RLOVE

The purpose of the RLOVE application is to more effectively match potential love connections based on striking a balance between sexual attraction and core spiritual similarities.

App and privacy policy access are governed and interpreted by the laws of St. Kitts and Nevis, other than such laws, rules, regulations and case law that would result in the application of the laws of a jurisdiction other than the St. Kitts and Nevis. By using the App, you are consenting to the exclusive jurisdiction of the courts of St. Kitts and Nevis. You agree that such courts shall have in personam jurisdiction and venue and waive any objection based on inconvenient forum. You agree that you will not file or participate in a class action against us. In the event there is a discrepancy between this English language version and any translated copies of the Policy, the English version shall prevail.

RLOVE is a property of Medical Marketing Associates Inc., Big #2 Nelson Spring Business Complex, Cades Bay, Nevis

13. Contact Information

Contacting RLOVE

If you have any questions about RLOVE’s privacy policy, the data we hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the proper authority: Should you wish to report a complaint or if you feel that RLOVE has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

E-mail:
Address: support@rlove.com

Write to us at:
Rythmia Love
23805 Stuart Ranch Rd.
Suite 100
Malibu, California 90265
United States

Effective date

This Privacy Policy was last updated on 26 September 2019.